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Work Space/App refresh on IDE 7.2.1

Question asked by sanjay jayanu on Apr 06, 2017 08:03 EDT

Hi Team, We have recently migrated to IDE 7.2.1 from IDE 6.5x plugins. We are facing an issue where after launching the IDE and while switching between the application's. While switching between the applications the Time to refresh the application/Load the application is taking a considerable amount of time for actual application and less when compared to sample applications. We have already increased the memory parameters in eclipse.ini file. Is there any way to configure or speed up the process. Regards, Sanjay

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Hi Sanjay,

Apologies for the inconvenience if any.

Please close and relaunch your Visualizer Enterprise and check if its still taking time.If so, Kindly provide below details to proceed/degug further.

1) If the application is loading/refreshing after considerable amount of time OR is it showing as loading.. and application is not loading.

2) Total time it is taking to load/refresh

3) Your machine details

4) Please check if any action is taking too long from the log, konystudio.log under the path <<C:\Users\<<ID>>\Kony Visualizer\vizdata\logs>> in windows machine. Provide us with log as well.

Thanks,
Madhuri C.
Customer Success Engineering.

Answered by: Apr 10, 2017 03:55 EDT
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