All Kony Fabric Posts

Using Amazon SES to send Emails from Engagement Services

Ajay Bhat - Jul 04, 2017 - Engagement

This article by Vikash Bhattar demonstrates steps to create Amazon SES (Simple Email Service) SMTP credentials and add those credentials to the Engagement Services Console to send Emails.

Amazon Simple Email Service enables you to send and receive email using a reliable and scalable email platform. To send email using the Amazon SES SMTP interface, you will need the following:

  • An AWS account.
  • The SMTP interface hostname (i.e., endpoint): The following table shows the Amazon SES SMTP endpoints for the regions in which Amazon SES is available.
  • Region name

    SMTP endpoint

    US East (N. Virginia)

    US West (Oregon)

    EU (Ireland)


  • The SMTP interface port number: To set up a STARTTLS connection, the SMTP client connects to the Amazon SES SMTP endpoint on port 25, 587, or 2587
  • An SMTP user name and password: You can use the same set of SMTP credentials in all AWS regions. Your SMTP user name and password are NOT identical to your AWS access keys or the credentials you use to log into the Amazon SES console.

Below are the steps to create to create Amazon SES SMTP credentials and add those credentials to the Engagement Services Console.

Step 1: Login to AWS with Amazon AWS credentials and land on the SES console

Amazon SES homepage


Step 2: Click on SMTP Settings

Amazon SES SMTP setup page


Step 3: Click on "Create my SMTP Credentials" and create a user for SMTP

Amazon SES SMTP server credentials creation success


When your user is created successfully, you will get details like below:

Step 4: Add Amazon SES SMTP credentials to Engagement Console.

KMS Email Server configuration page

Step 5: Test Connection and Save

KMS test connection successful


Now you can send emails to users from Engagement Services console using the Amazon SES SMTP Credentials. By enabling seamless integration with SES, Engagement Services provides enterprise users with richer capabilities to better engage with their end users. We look forward to you adopting these capabilities. Let us know what you think!