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Kony Visualizer Uninstall on windows 10

Question asked by lavanya ratnala on Jun 22, 2017 01:26 EDT

Hi, I am facing a problem when trying to uninstall kony visualizer starter 7.3 version, please find the below screenshot for reference. But uninstallation is not happening kindly please provide suggetion to uninstall kony visualizer. Thank you in advance.   Thanks, Lavanya.  

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Hi,


Thank you for contacting Kony.


We have gone through the details and understand that this is a known limitation and it is dependent on thirdparty installer IA2014 that we are using. We will be re-checking this for 8.0 when we update IA version.


We hve already raised a ticket on the third party software which we are using for installer. We will not be able to provide the fix in 7.3 release because of the dependency with thirdparty installer. As a workaround, Please delete the folder manually or using git bash command rm -rf <path to folder>.

We will be providing a new installer as part of our 8.0 release which will fix this particular issue. Kindly check and let us know if you need any further support.

Thank You,

Sirisha Munala

 

 

 

Answered by: Jun 22, 2017 15:05 EDT
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Thank you Sirisha Munala.

Replied by: Jun 27, 2017 01:46 EDT