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Facing an issue, while opening visualizer

Problem posted by Sandeep Mekala on Apr 11, 2017 16:04 EDT

Hi,  I'm not able to open Kony Visualizer2.5.2.5, Its showing the loading screen. Here I'm sharing you the screenshot. Even after re-installing the Visualizer, still I'm facing the same issue.

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Hi,  I'm not able to open Kony Visualizer2.5.2.5, Its showing the loading screen. Here I'm sharing you the screenshot. Even after re-installing the Visualizer, still I'm facing the same issue.

Replied by: Apr 11, 2017 16:07 EDT
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Hello Sandeep,

 

Please follow the below changes to resolve your issue.

/Users/<username>/Library/Application Support

Delete the contents under the above folder and then launch the app, this will resolve your issue.

 

Thank you,

RaviKumarReddy

Replied by: Apr 14, 2017 05:58 EDT